Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit the Vandevo website or make a purchase.

Vandevo respects the privacy of visitors to its website, especially the rights of visitors regarding the automated processing of personal data. For complete transparency with our customers, we have formulated and implemented a policy regarding these processes, their purpose, and the options for data subjects to exercise their rights as effectively as possible.

For additional information about the protection of personal data, you can visit the website of the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/nl.

Until you accept the use of cookies and other tracking systems on the website, we do not place non-anonymized analytical cookies and/or tracking cookies on your computer, mobile phone, or tablet.

By continuing to visit this website, you accept the following terms of use.

The current version of the privacy statement available on the website is the only version applicable as long as you visit the website, until a new version replaces the current one.

HOW DO WE OBTAIN PERSONAL DATA?

We process personal data based on consent, necessity for the performance of a contract, and on the basis of legitimate interests. We receive consent from you through the registration and ordering process you go through to purchase a product on our website. This allows us to ensure that your purchase and the associated service proceed perfectly. Of course, you can withdraw your consent at any time.

The contract is concluded when ordering a product, and we use your data to complete the order. In addition, we may process data that is necessary to safeguard legitimate interests. This means that we process data that is necessary to optimize our service and site. However, preventing fraud is also part of this. Naturally, we balance legitimate interests against the rights, freedoms, and interests of you, the customer.

WHAT DATA DO WE COLLECT?

• General data: These are the following details such as your name, address, postal code, and city that you fill in on the order form. We use this information to check and process your order. We use your date of birth as a way to check if you are of legal age. Additionally, we may use this to send you a surprise around your birthday.

• Your email address: We use your email address to confirm your account and order and to inform you when your order is ready for shipment. If you have subscribed to our newsletter, we will keep you informed from time to time about news and various offers. If you no longer wish to receive our newsletter, it is possible to easily unsubscribe via the website.

• Your phone number: To send your order with a giro slip (paying afterwards), we ask for your phone number where you can be reached. We use this number, among other things, to verify your (uncompleted) order and provide service.

• Your IP address: When you create an account and/or place an order, we store your IP address. We do this to prevent fraud.

• Traffic data: During each visit to our website, traffic data is stored. These include, for example, the number of pages visited or which items are ordered. This data is not personally identifiable and is only used to improve the user-friendliness of our website.

• Customer service: You can call, email, chat, and message us on Facebook. To optimize our service and prevent you from having to tell the same story multiple times, we make short notes. These notes are kept in your personal, confidential file.

• Payment details: During the payment procedure for your order, we use a secure payment environment. When you pay, your data is processed and stored in our administration to link your payment to your order.

• Fraud: To prevent fraud, we also investigate customer data. If necessary (legal obligation), we provide your customer data to the government.

• Retention period: Your data is kept by us for as long as necessary to process your orders. If you no longer have an account with us, your data will be deleted unless there is a legal obligation to keep this data longer. For example, we have a fiscal retention obligation of seven years.

WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

We use your personal information for the following purposes:

Personal data:

• Processing your order.

• Delivery to the delivery address you specified. If necessary for handling the order, we provide this data to other parties such as delivery services or suppliers who handle or deliver the order on behalf of Vandevo.

• Informing you of offers and news.

Traffic data:

• Improving the user-friendliness of the website.

Reviews:

• After placing an order, you may be approached by email to write a review. For this, you will be contacted by Vandevo or by an external party with whom we collaborate. We do not share more than the necessary data to contact you. Contracts with external parties specify what they are allowed to do with the data we provide.

Cookies:

We use cookies on this website. All collected information is received through the technology "Cookies." Cookies are data files placed on your device or computer and often contain an anonymous unique identification. For more information about cookies and disabling them, visit https://www.allaboutcookies.org/.

Vandevo uses Cookies to create a better experience for users of the Vandevo website. When you visit Vandevo, we inform you about the use of Cookies through a banner. By further using our website, you accept their use.

What Cookies does Vandevo use?

We use the following types of cookies on our website:

• Functional cookies: Session and login cookies, to keep that information.

• Anonymized Analytical cookies: To gain insight into visits to our website based on information about visitor numbers, popular pages, and topics. This allows us to better align communication and information provision with the needs of visitors to our website. We cannot see who visits our websites or from which computer the visit takes place.

• Tracking cookies: Such as advertising cookies intended to show relevant ads. Personal interests can be inferred from information about visited websites. With tracking cookies, profiles of people can be created and treated differently. Tracking cookies typically process personal data.

• "Log files" track actions that take place on the site and collect data such as your IP address, browser type, internet provider, referring/exit pages, and date/time stamps.

• "Web beacons," "tags," and "pixels" are electronic files used to capture information about how you visit our website.

YOUR DATA IS SAFE WITH US

We will not sell or trade your personal data to third parties. The information is not shared with third parties except for web applications and targeted ads or marketing communication that we use for our web store. This data will only be used for the purpose of the respective application. Furthermore, information may be internally shared in some cases. Our employees are obliged to respect the confidentiality of your data.

BEHAVIORAL ADVERTISING

As described above, we use your personal information to provide you with targeted ads or marketing communication that we think may be of interest to you. For more information on how targeted ads work, visit the educational page of the Network Advertising Initiative ("NAI") at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted ads using the links below:

• Facebook: https://www.facebook.com/ds/preferences/?entry_product=ad_settings_screen&expand_ad_settings=1

• Google: https://adssettings.google.com/authenticated?hl=nl

• Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal: https://optout.aboutads.info/?c=2&lang=EN.

RESPONSIBILITIES

Vandevo is in no way responsible for failures, malfunctions, difficulties, or interruptions in the operation of the website, making the website or any of its functionalities inaccessible.

How you connect to the website is your own responsibility. You must take all appropriate measures to protect your equipment and data from, among other things, virus attacks on the internet. You are also responsible for the websites and data you consult on the internet.

Vandevo is not liable for legal proceedings brought against you:

• Due to the use of the website or services accessible via the internet.

• Due to the violation of the terms of this privacy statement.

Vandevo is not responsible for any damage you, third parties, or your equipment may incur as a result of your connection to or use of the website. You will refrain from any action against Vandevo as a result.

If Vandevo becomes involved in a dispute as a result of your use of this website, it is entitled to recover all damages it suffers and will suffer as a result from you.

CHANGES OR MODIFICATIONS

We may update the privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about the use of Vandevo's privacy policy and for questions about the website itself, you can contact us via email:

www.vandevo.com

Vandevo

shopvandevo@gmail.com